Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. If you do wish to bring your own wine to the dining room, a small corkage fee will be charged to your shipboard account. Early book bonuses. Deposit amounts may vary for special promotions and are subject to the promotion terms and conditions. To see a list of American Cruise Lines sailings, click here. The only exceptions to this Arbitration Agreement are that (i) Disputes of up to and including US$15,000 shall be pursued in Delaware small claims court, also known as the Delaware Justice of the Peace Court and (ii) Each party may bring suit in court against the other to enjoin infringement or other misuse of intellectual property rights. Please note that, as stated above, certain travel arrangements are non-refundable and are subject to higher cancellation charges and could incur a cancellation charge of up to 100% of that part of the arrangements from the moment the booking is confirmed – this is particularly true for non-expedition components as identified above. Windstar Cruises' Travel Assurance policy states that any new or existing bookings on cruises departing through 12/31/2021, guests may cancel within 15 days prior to the day of departure and receive a 100% Future Cruise Credit (FCC) to be used on any cruise departing by 12/31/2021. Standard cancellation terms apply to guests who cancel prior to the final payment date.

We booked our Antarctic adventure back in the summer for the 2018/2019 season for Ocean Endeavour and just found out from Quark that they chartered out that expedition and we are no longer going. New bookings may rebook with 100% Future Travel Refund Credit (FTRC) for deposits or other partial payments at time of cancellation. QEI’s maximum liability, for any reason whatsoever, will be limited to the amount paid to QEI for its services. QEI will provide one final additional night hotel accommodation for those guests on the day of cancellation. Suit to recover on any such claim shall not be maintainable unless filed within one (1) year after the date of the event giving rise to such claim and unless served on QEI within 120 days after filing. Your journey to the 7th Continent will take you to the end of the world, where adventure begins. These things may be done for any reasons which are sufficient in the judgement of Quark, the vessel owner and/or the Master, including but not limited to, offering or rendering assistance in an effort to preserve life or property. QEI reserves the right to deny entry/boarding, without refund or resulting expenses, to any traveler at the pier or starting point of a trip itinerary for any reason at its sole discretion, including but not limited to in the event that the on board medical officer determines that the traveler has not disclosed accurate medical information. If Quark Expeditions cancels a voyage where an FTRC has been used then Standard Booking Terms and Conditions apply save that notwithstanding anything else in those terms a new FTRC will be issued with a new expiration date of 3 years from date of the canceled voyage and no cash refund in respect of the FTRC element of the booking shall be provided. The Vessel owner shall have a lien on (claim against and right to sell) the baggage, money (including the fare) and any other property accompanying the traveler to satisfy any claims it may have against the traveler. In particular, for expeditions that do or may include Helicopter flights then we do not make refunds for helicopter time not used or for cancelled Helicopter flights whether due to a Force Majeure Event or by virtue of the decision of the Master and/or the Quark Expedition Leader. QEI shall not be responsible for any injury to person, (including emotional injury or physical injury and whether or not resulting in death) or damage to property arising out of any act of war, insurrection, revolt or other civil uprising or military action occurring in the countries of origin, destination or passage.
p.    In the event of a FTRC issued by error, with an incorrect monetary value or other details incorrect, we reserve the right to void the refund credit and issue a new one and shall have no liability whatsoever in respect of the first refund credit and any decisions made by you in respect of the same. Late payments: All late payments are subject to a penalty of 1.5% interest per month, or 18% per annum. Should your medical situation change after submitting the medical forms, it is your responsibility to advise QEI immediately. Any additional costs such as change fees or additional costs are the responsibility of the passengers.

Passenger acknowledges and confirms that any travel agent utilized by passenger in connection with the Expedition is, for all purposes, passenger's agent and QEI shall not be liable for any representation made by said travel agent. In recognition of the inherent risk of the travels and related activities in which you are intending to engage, you confirm that you are physically and mentally capable of participating in the activity, that you are willingly and knowingly electing to participate in this tour in spite of the potential risk of danger, and you willingly and voluntarily assume full responsibility for any injury, loss or damage suffered by you or caused by you, including emotional injury or injury to person or property, whether caused in whole or in part by the negligence, fault or wrongdoing, whether expected or not, of the owners, directors, agents, officers, employees, contractors, or subcontractors of QEI or of other participants. The traveler is not allowed to place in baggage any firearms or any flammable or inflammable matter of any kind, such as matches, gunpowder, fireworks, cigarette lighters, cartridges, films, etc. Parents must be with children under the age of 16 at all times, so the parent’s participation in Adventure Options may be limited. Travelling with confidence is top of mind for all cruisers right now, and you can put yourself and your clients at ease knowing Quark has been working behind the scenes with the Association of Arctic Expedition Cruise Operators and the International Association of Antarctic Tour Operators to develop and implement the most effective strategies necessary to keep guests safe post-coronavirus. Product Eligibility: New & existing reservations, Fla. En route to Antarctica, take the opportunity to encounter iconic wildlife and immerse yourself in early Antarctic exploration on these sub-Antarctic islands of the South Atlantic Ocean. All guests and staff will be on stand-by until notified by the QEI ground staff. A traveler scheduled to land at an omitted port or place of final destination may be landed with his baggage at the next practical port of call without any liability on the part of Quark.

To see a list of Princess Cruises sailings, click here. Essential Greenland: Southern Coasts and Disko Bay, Greenland Adventure: Explore by Sea, Land and Air, Under the Northern Lights: Exploring Iceland & East Greenland, Arctic Express Canada: The Heart of the Northwest Passage, Best of the Western Arctic: Canada and Greenland, Canada’s Remote Arctic: Northwest Passage to Ellesmere and Axel Heiberg Islands, Northwest Passage: In the Footsteps of Franklin, Arctic Saga: Exploring Spitsbergen via the Faroes and Jan Mayen, Four Arctic Islands: Spitsbergen, Jan Mayen, Greenland and Iceland, Intro to Spitsbergen: Fjords, Glaciers and Wildlife of Svalbard, Spitsbergen Explorer: Wildlife Capital of the Arctic, Spitsbergen Highlights: Expedition in Brief, Spitsbergen In Depth: Big Islands, Big Adventure, Spitsbergen Photography: In Search of Polar Bears, Three Arctic Islands: Iceland, Greenland, Spitsbergen, North Pole: The Ultimate Arctic Adventure, High Arctic Odyssey: Remote Russian Archipelagos, Jewels of the Russian Arctic: Franz Josef Land and Novaya Zemlya, Antarctic Explorer: Discovering the 7th Continent, Antarctic Explorer: Discovering the 7th Continent plus Cape Horn & Diego Ramirez, Essential Patagonia: Chilean Fjords and Torres del Paine, The Falkland Islands (Islas Malvinas) and South Georgia, Epic Antarctica: Crossing the Circle via Falklands and South Georgia, Falklands, South Georgia, and Antarctica: Explorers and Kings, South Georgia and Antarctic Peninsula: Penguin Safari, Celebrating Shackleton: Journey from Antarctica to South Georgia, Solar Eclipse 2021: Totality in Antarctica, with South Georgia, Solar Eclipse 2021: Totality in Antarctica, with South Georgia and Falkland Islands, Where a similar “Voyage for Voyage” service is not available, Quark Expeditions will issue a, If guests decide to forego option 1 or 2, a. The FCC may be applied to cruises departing through the end of 2023.

QEI accepts payment in 4 currencies US dollars (US$), Australian Dollars (AU$), Euros (€) and Pounds Sterling (£). Make sure you are on the desktop site for this page. d.    If the rebooked voyage is more than the FTRC value, the guest must pay the difference. The traveler may be charged for baggage in excess thereof at the vessel owner’s current rate. In consideration of such deposit box or safe being made available without extra cost, Quark and the vessel owner’s liability, if any, for loss of, or damage to, any items deposited therein shall neither be created nor increased beyond the limits set out above. 2. If a written claim is not made and suit is not filed within the time frame set forth above, then the Passenger waives and releases any right he or she may have to make any claim against QEI arising under, in connection with, or incident to this ticket or the voyage. In such circumstances this policy will not apply. Many people book way more than a year ahead. Examples may include (but are not limited to) returning to port early and/or delaying departure from port to avoid weather, or altering the itinerary for a medical emergency on board to bring a passenger to the nearest disembarkation that will allow the quickest evacuation to a suitable medical facility. QEI will issue the cruise fare refund back in the same form/medium in which payment was received. The traveler acknowledges that the Master of the vessel may alter the accommodation arrangements at any time and may allocate other accommodations to travelers. QEI and carrier are not liable for injury, illness or death of any passenger unless directly caused by the negligence of willful misconduct of QEI or carrier. Payment for all such goods and services including any charges for extra baggage must be made in cash or by traveler’s checks in US dollars (or other currency acceptable to the carrier) upon demand by the carrier prior to the traveler’s disembarkation.
Guests who cancel who are paid-in-full will receive a 100% Future Cruise Credit (FCC) good toward voyages that depart through 5/4/2022. See point 3.0. If flights booked with QEI: QEI ground staff are able to assist passengers that have booked their flights with QEI to make necessary flight changes. If such disembarkation violates any law, including United States Code, Title 46 Section 289, the traveler shall be liable to reimburse QEI and/or the Vessel owner for any penalty provided by statute, law or governmental regulation. Loss of or damage to baggage during loading or disembarking must be reported by the traveler to the Expedition staff, Master, or Purser or other vessel officer, prior to departing the baggage pickup area. Azamara's Cruise with Confidence plan states that for existing bookings and for new sailings booked on or before 9/30/2020 and departing through 4/30/2022, guests may cancel their cruise up to 48 hours prior to the day of departure or reschedule their booking for next year. Children under the age of 16 are not allowed to participate in Adventure Options. Quark Expeditions is currently offering guests an enhanced "Book With Confidence" policy that includes risk-free cancellation, flexible rebooking and more. QEI WILL HAVE NO FURTHER LIABILITY WHATSOEVER. Guests who cancel will receive a 100% Future Cruise Credit (FCC) for cruise monies paid. Travel Restrictions. Guests booked on cruises departing January 1, 2021 or later may cancel within 120 days prior to the day of departure. Standard cancellation terms apply to guests who cancel but decline the FCC provided by the Cruise Assurance program. In the case of a refund, guests are subject to an additional administrative fee. Quark reserves the right to adjust prices based on exchange rates without notice.


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